When a job isn't right
How to tell us, what we'll do and by when, and who else can look into it if we fall short.
Revised September 2026. Complaints come in by phone at (772) 348-2800 or by email at hello@portstlucieconcreteco.com.
Our promises, step by step
| Step | Who | By when |
|---|---|---|
| Raise it. Phone, say you have a complaint and want a callback, or send an email. Tell us the address, when the estimate happened or the work was done, what you were promised, what you got instead, and attach photos if you have any. | You | Whenever you notice the problem |
| Crew still there? Say so when you call. | Us | The same day |
| Someone on our side confirms we've received it and tells you who's handling it. | A person at Port St. Lucie Concrete | One business day from when you raise it |
| For workmanship issues, someone goes out to see the work. Seeing it comes before debating it. | Us, with the contractor | Before the written reply |
| A written reply setting out our findings, the action we'll take, and the date it will be done by. | Us | Ten business days from when you raised it |
| If the fix is something the contractor's workmanship warranty covers, or a manufacturer's warranty covers, we set it up. If it falls under neither, you get the reason in writing. | Us and the contractor | On the date the written reply sets |
| The complaint, the action taken and the dates go into our records, which we go back over when deciding which contractors to keep. Repeated complaints end the relationship. | Us | Kept for two years |
Who answers for what
The concrete itself is poured by independent contractors, under the agreement between you and them. We booked the job and picked the contractor, so we take complaints about either. When the complaint concerns their work, we take it to them for you and stay in the loop until it's settled; the referral marketing disclosure describes the arrangement. When an insurance claim for hail, wind or storm damage is involved, the decision belongs to the carrier and to nobody else: we document the damage, we don't rule on coverage, and a deductible is never waived, absorbed or "covered" by us.
Going outside us
You're never obliged to come through us. Should our fix fall short of what you expected, the Florida Department of Business and Professional Regulation takes complaints about state-licensed contractors at myfloridalicense.com (look for File a Complaint); the contractor licensing office in your county handles locally licensed trades; and the Florida Department of Agriculture and Consumer Services takes complaints at fdacs.gov (again, File a Complaint). Where a city, county or state license covers the concrete work, the office that issued it can look into workmanship. If you think the contractor mishandled an insurance claim, tell us. If the insurer is the one you believe mishandled it, your state's insurance department hears those. Nothing here removes rights you hold under Florida law or under your contract with the contractor.